Responsible Gaming at adds96 — Play Smart, Stay Safe

1. Our Commitment to Safe Play

adds96 believes that online gambling is a legitimate form of adult entertainment when it is approached with awareness, self-control, and clear personal limits. Our responsible gaming programme is not a compliance checkbox — it is a genuine, operational commitment built into the fabric of the adds96 platform from the ground up.

Our responsible gaming framework rests on three core principles:

• Prevention first: adds96 provides tools and information to help players stay in control before a problem develops, not only after one has been identified.
• Player autonomy: Every responsible gaming tool on adds96 is self-service. You do not need to speak to a support agent to set a deposit limit, activate a cool-off period, or request self-exclusion — you can do all of this directly from your account settings at any time of day or night.
• No-stigma support: If you reach out to the adds96 support team about a gambling concern, you will be met with confidentiality, professionalism, and genuine care — not judgement. Our support agents are trained to handle responsible gaming conversations with sensitivity.

adds96 also monitors platform-level activity for patterns that may indicate that a player is experiencing difficulty. Where such patterns are identified, the adds96 responsible gaming team may reach out proactively to offer information and support resources. Players are always free to decline this outreach and continue playing within their normal activity range.

2. Age Restriction & Verification

The adds96 platform is strictly for adults aged 18 and above. This is a hard requirement — not a guideline. adds96 does not permit individuals under the age of 18 to register an account, make a deposit, place a bet, or participate in any real-money gaming activity on the platform.

2.1 Age Verification at Registration

All new adds96 players are required to confirm their date of birth during the account registration process. This self-declaration is a binding representation. adds96 reserves the right to request documentary proof of age at any stage, including before processing a first withdrawal. Accepted age verification documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport
• BRTA-issued motor vehicle driver's licence (with date of birth visible)
• Birth registration certificate (digital or physical, issued by the Bangladesh Registration Authority)

2.2 Consequences of Underage Registration

If adds96 has reasonable grounds to believe that an account holder is under the age of 18, the account will be suspended immediately and all funds held in the account will be frozen pending investigation. If underage gambling is confirmed, the account will be permanently closed, all winnings will be forfeited, and any net deposits will be returned to the payment method from which they originated (i.e., the relevant bKash, Nagad, Rocket, or Upay mobile wallet). The matter may also be referred to relevant authorities in accordance with applicable law.

3. Responsible Gaming Tools

adds96 provides a full suite of player-controlled responsible gaming tools accessible directly from your account dashboard. All tools are available 24 hours a day, 7 days a week, and take effect immediately (or as described below) upon activation. No approval from adds96 staff is required to activate any tool — they are fully self-service.

3.1 Deposit Limits

Deposit limits allow you to cap the total amount of money you can deposit into your adds96 account over a defined rolling time period. Available limit periods are:

• Daily limit: Maximum total deposits in any rolling 24-hour period
• Weekly limit: Maximum total deposits in any rolling 7-day period
• Monthly limit: Maximum total deposits in any rolling 30-day period

Once a deposit limit is set, it takes effect immediately. You may reduce your deposit limit at any time, and the reduction takes effect immediately. You may request to increase your deposit limit, but any increase will not take effect until a mandatory 24-hour cooling-off period has elapsed. This asymmetry is intentional and is designed to protect you against impulsive decisions made during a gaming session.

3.2 Session Time Limits

Session time limits cap the number of minutes or hours you can spend actively playing on adds96 within a single session or within a 24-hour rolling period. When you approach your session limit, a visible on-screen reminder is displayed. When the limit is reached, your session is ended and you are logged out automatically. You may set a new session only after the relevant cooling period has passed.

3.3 Loss Limits

Loss limits allow you to set a maximum net loss threshold over a daily, weekly, or monthly period. Once your net losses reach the defined threshold, no further bets can be placed until the relevant period resets. Like deposit limits, loss limit reductions take effect immediately while increases require a 24-hour waiting period.

3.4 Wager Limits

For players who prefer to control their activity at the bet level rather than the deposit level, adds96 also offers wager limits — a cap on the total monetary value of bets that can be placed over a rolling period, regardless of wins or losses. Wager limits follow the same immediate-reduction / 24-hour-increase policy as deposit limits.

3.5 Reality Check Notifications

Reality check notifications are periodic pop-up messages that interrupt your gaming session at a frequency you choose — every 30 minutes, every hour, or every 2 hours. Each notification displays your current session duration, total amount deposited during the session, and your net position (wins minus losses). The notification requires an active acknowledgement click before play can resume, ensuring it cannot simply be dismissed unconsciously.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on adds96. It is intended for players who feel that they need to take a significant, enforced break from gambling and who want the platform to actively prevent them from returning during that period. Self-exclusion is a serious step, and adds96 implements it rigorously.

4.1 How to Request Self-Exclusion

1. 1
   Log in to your adds96 account Navigate to your account settings and select the "Responsible Gaming" section from the menu.
2. 2
   Select Self-Exclusion Choose "Self-Exclusion" from the list of responsible gaming tools and select your preferred exclusion duration: 6 months, 1 year, 3 years, or Permanent.
3. 3
   Confirm your decision Read the self-exclusion terms and confirm your choice. The exclusion takes effect immediately upon confirmation — your account will be closed within minutes.
4. 4
   Receive confirmation adds96 will send a confirmation email to your registered address confirming that your self-exclusion is active and specifying the earliest date on which you may request reinstatement.
5. 5
   Alternative: Contact support directly If you prefer not to navigate the account dashboard, you can request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". A support agent will process your request immediately.

4.2 What Happens During Self-Exclusion

Once a self-exclusion is active on your adds96 account:

• Your account is suspended and you cannot log in or place bets.
• All marketing and promotional communications (email, SMS) are stopped immediately.
• Any pending withdrawal at the time of exclusion will be processed to your verified withdrawal method (bKash, Nagad, Rocket, or Upay) within the standard processing timeframe.
• Deposits are blocked — if a payment is attempted via bKash or Nagad during the exclusion period, it will be rejected and refunded automatically.
• Re-registration under a new account is prohibited. adds96 uses technical measures to detect and close duplicate registrations from self-excluded players.

4.3 Ending a Self-Exclusion

A self-exclusion cannot be reversed before the chosen exclusion period has fully elapsed — this is by design. When the exclusion period ends, your account will not automatically reactivate. You must contact [email protected] and submit a formal reinstatement request. adds96 will apply a mandatory 7-day "reflection period" after the expiry of the self-exclusion before processing any reinstatement request, to ensure the decision to return to gambling is deliberate and considered rather than impulsive.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise — particularly from the inside. The following warning signs are widely recognised indicators that gambling may be becoming harmful. If you identify with several of these signs, we strongly encourage you to reach out for support.

6. Getting Support & Help

If you believe that gambling is becoming a problem for you or for someone you care about, help is available. adds96 actively encourages players to seek support without hesitation or embarrassment. The following resources and channels are available to players in Bangladesh and worldwide.

6.1 Contact the adds96 Responsible Gaming Team

The adds96 support team is available 24 hours a day, 7 days a week to assist with any responsible gaming concern. Whether you want to set a deposit limit, request a cool-off period, activate self-exclusion, or simply talk through your situation, our agents are trained to help. You can reach us at:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for responsible gaming enquiries: "Responsible Gaming Request" or "Self-Exclusion Request"
• Response time: All responsible gaming requests are prioritised and actioned within 1 hour, around the clock.

6.2 Talk to Someone You Trust

Sometimes the most important first step is simply talking to a person you trust — a family member, a close friend, or a religious leader. Sharing a concern about gambling openly with someone close to you can reduce shame, provide accountability, and help you access support more quickly than navigating a formal process alone. If you are based in Dhaka, Chittagong, Sylhet, Rajshahi, or any other part of Bangladesh, local community and mental health resources may also be accessible through your city's health directorate.

6.3 Guidance for Friends and Family

If you are concerned about the gambling behaviour of a family member or someone close to you, adds96 recommends the following approach:

• Raise the topic in a calm, private, non-confrontational setting — avoid discussing it during or immediately after a gambling session.
• Use specific, factual observations rather than generalisations — for example, "I noticed you deposited money three times last week" rather than "You are always gambling".
• Offer to help them find and use the responsible gaming tools available on their adds96 account.
• If you believe the person is in immediate financial or emotional crisis, contact the adds96 support team directly at [email protected] and explain the situation — our team can assist with account-level interventions where appropriate and where authorised.

7. Protecting Minors

adds96 takes its responsibility to protect children and young people from exposure to gambling extremely seriously. The following guidance is directed at parents and guardians who share a device or internet connection with minors.

7.1 Keep Your Account Credentials Secure

Never share your adds96 login credentials — username, password, or SMS OTP codes — with anyone, including your children. If you use a shared device, always log out of your adds96 account when you are finished playing and do not allow your browser to save your adds96 password in its autofill memory when on a shared device.

7.2 Use Device-Level Parental Controls

Most modern smartphones, tablets, and computers offer built-in parental control features that allow you to restrict access to specific websites or categories of websites. We encourage parents and guardians in Bangladesh to enable these controls on any device that is accessible to minors in the household. Popular parental control options include:

• Android devices: Google Family Link, Samsung Kids, or your mobile carrier's parental control settings.
• iOS/iPad devices: Screen Time settings (Settings → Screen Time → Content & Privacy Restrictions).
• Windows computers: Microsoft Family Safety.
• Routers: Many home routers (including those provided by Grameenphone, Robi, Banglalink, and BracNet) support DNS-level content filtering that can block gambling categories across all devices on the home network.

7.3 Reporting Suspected Underage Account Access

If you have reason to believe that a minor has accessed or registered on the adds96 platform — whether using your account or a separately created account — please report this immediately by emailing [email protected] with the subject line "Minor Account Report". adds96 will investigate the report promptly and take all necessary action, including account closure and refund of any deposits made.

8. Contact Our Safer Gaming Team

Our dedicated safer gaming team is on hand around the clock to assist you with any responsible gaming matter — whether that is activating a tool, understanding your options, requesting self-exclusion, or simply having a confidential conversation about your gambling habits. No matter is too small to raise.