adds96 Privacy Policy — How We Protect Your Personal Data

1. Information We Collect

adds96 collects personal information from you through several channels: directly when you register an account or contact support, automatically when you use the platform, and occasionally from third-party service providers such as payment processors and identity verification partners. The categories of information we collect are described in detail below.

1.1 Information You Provide Directly

When you register an account with adds96 or interact with our services, you voluntarily provide us with the following categories of personal information:

• Identity data: Your full legal name, date of birth, and gender (where provided).
• Contact data: Your mobile phone number, email address, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna).
• Identity verification documents: Copies of your National Identity Card (NID), passport, or BRTA driver's licence, submitted during KYC verification.
• Account credentials: Your chosen username and a hashed (never plain-text) version of your password.
• Payment data: Your bKash, Nagad, Rocket, or Upay mobile wallet number; the last four digits of any Visa or Mastercard used; and transaction reference numbers. adds96 does not store full card numbers on its servers.
• Support communications: The content of any email, live chat, or support ticket correspondence you submit to the adds96 support team.
• Responsible gaming declarations: Any self-exclusion requests, deposit limit settings, or problem gambling disclosures you make through the platform or via support.

1.2 Information Collected Automatically

When you access the adds96 platform, our servers and third-party analytics tools automatically collect certain technical and behavioural data:

• Device and browser data: IP address, device type (mobile or desktop), operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, time spent on each page, games opened, bets placed, deposit and withdrawal actions initiated, and navigation paths through the platform.
• Session data: Login timestamps, session duration, and logout events.
• Location data: Country and city-level location inferred from your IP address. adds96 does not collect GPS-level location data.
• Referral data: The URL or campaign source from which you arrived at adds96, if applicable.

1.3 Information from Third Parties

adds96 may receive personal information about you from the following third-party sources:

• Payment processors: Confirmation of transaction status, payment method type, and fraud flags from bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks.
• Identity verification providers: Results of document authenticity checks and liveness verification conducted by our KYC partners.
• Fraud prevention services: Risk scores and flagged patterns associated with your device fingerprint or IP address, used to protect the integrity of the adds96 platform.

2. How We Use Your Data

adds96 processes your personal data only for specific, legitimate purposes. We rely on one or more of the following legal bases for each processing activity: contractual necessity (to deliver the services you have requested), legal obligation (to comply with applicable law), legitimate interest (to operate and improve the platform in a balanced way that does not override your rights), or your explicit consent (for marketing communications and certain cookie categories).

2.1 Marketing Communications

adds96 may send you promotional emails or SMS messages about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL cricket betting offers, and T20 World Cup campaigns), and new game launches — but only if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

2.2 Automated Decision-Making

adds96 uses automated systems to detect fraud, identify duplicate accounts, and flag unusual betting patterns. These systems may result in your account being temporarily suspended pending a manual review. Where an automated decision has a significant effect on your account, you have the right to request a manual review by a member of the adds96 compliance team. Contact [email protected] to exercise this right.

3. Data Sharing & Disclosure

adds96 does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Technology Partners

adds96 engages a small number of trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks, who receive the minimum transaction data required to authorise and settle payments.
• KYC and identity verification providers: Who receive copies of your identity documents and personal details solely for the purpose of verifying your identity before withdrawal approval.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier (not your full name or contact details) to manage your game sessions, balances, and game history.
• Platform analytics providers: Who receive anonymised or pseudonymised usage data to help adds96 understand how the platform is being used and where improvements can be made.
• Fraud prevention and cybersecurity providers: Who receive device fingerprint data and IP addresses to identify and block fraudulent activity.

All third-party service providers engaged by adds96 are contractually required to process personal data only for the purpose for which it was shared, to maintain appropriate security measures, and to delete or return the data when the engagement ends.

3.2 Legal and Regulatory Disclosure

adds96 may disclose your personal information to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where we reasonably believe disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Investigate, detect, or prevent fraud, money laundering, or other criminal activity
• Protect the rights, property, or safety of adds96, its players, or the general public

3.3 Business Transfers

In the event that adds96 undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via your registered email address before your data is transferred and becomes subject to a different privacy policy. You will retain all rights over your data through any such transition.

4. Cookies & Tracking Technologies

The adds96 website uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.

4.1 What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your session securely. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (retained on your device for a defined period or until manually deleted).

4.2 Categories of Cookies Used by adds96

4.3 Managing Cookie Preferences

You can manage your cookie preferences at the browser level using your browser's built-in settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is set. Note that disabling strictly necessary cookies will prevent you from logging in and using the adds96 platform. For all other cookie categories, disabling them has no impact on your ability to use the core platform features.

4.4 Third-Party Cookies

Game studio providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may set their own cookies when you open a game within the adds96 lobby. These cookies are governed by each studio's own privacy policy. adds96 does not control the cookie behaviour of third-party game studios.

5. Data Retention & Storage

adds96 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as we are legally required to retain it. The following table summarises our standard data retention periods by category.

5.1 Secure Deletion

When a retention period expires, adds96 deletes or irreversibly anonymises the relevant data using industry-standard secure deletion procedures. Anonymised data (from which you cannot be identified) may be retained for statistical and analytical purposes beyond the retention periods stated above, as it no longer constitutes personal data.

5.2 Data Storage Location

adds96 stores personal data on secure servers. All servers that process or store personal data of Bangladesh-based players are subject to appropriate technical and organisational security controls as described in Section 6 of this Privacy Policy.

6. Data Security Measures

adds96 takes the security of your personal data extremely seriously. We implement a layered approach to data security, combining technical, organisational, and procedural controls to protect your information against unauthorised access, loss, alteration, or disclosure.

6.1 Technical Security Controls

• TLS/SSL encryption: All data transmitted between your browser or device and the adds96 platform is encrypted using Transport Layer Security (TLS 1.2 or higher). Look for the padlock icon in your browser's address bar when using adds96.
• Password hashing: Your password is never stored in plain text. adds96 uses a strong one-way cryptographic hashing algorithm to store password data, ensuring that even adds96 staff cannot view your password.
• Database encryption: Sensitive data fields (including identity document data and payment identifiers) are encrypted at rest in the adds96 database.
• Firewall and intrusion detection: The adds96 platform infrastructure is protected by web application firewalls (WAF), DDoS mitigation systems, and real-time intrusion detection monitoring.
• Two-factor authentication (2FA): adds96 supports optional 2FA on player accounts using OTP (one-time password) via SMS to your registered mobile number. We strongly recommend enabling 2FA in your account security settings.

6.2 Organisational Security Controls

• Access to personal data is restricted to adds96 personnel who require it to perform their specific job function. All such access is subject to role-based access controls and is logged.
• adds96 staff with access to sensitive personal data are required to complete data protection training and are bound by confidentiality obligations.
• adds96 conducts periodic internal security reviews and vulnerability assessments of the platform infrastructure.

6.3 What You Can Do to Stay Secure

While adds96 implements robust technical and organisational security measures, account security also depends on steps taken on your side. We recommend the following:

• Use a strong, unique password for your adds96 account — do not reuse passwords from other sites.
• Enable two-factor authentication (2FA) in your account settings.
• Never share your adds96 password or OTP codes with anyone — including anyone claiming to be adds96 support staff. adds96 will never ask for your password.
• Log out of your adds96 account when using a shared or public device.
• Contact [email protected] immediately if you suspect your account has been compromised.

7. Your Privacy Rights

As a player on the adds96 platform, you hold a number of rights in relation to the personal data we hold about you. adds96 is committed to honouring these rights promptly and without unnecessary obstruction. All rights requests should be submitted to [email protected] with the subject line "Privacy Rights Request" along with sufficient information to verify your identity.

7.1 Right of Access

You have the right to request a copy of the personal data that adds96 holds about you, together with information about how that data is being used. adds96 will respond to verified access requests within 30 days. The first copy is provided free of charge; additional copies may incur a reasonable administrative fee.

7.2 Right to Rectification

If any personal data that adds96 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as email address and contact number) directly through your account settings. For corrections to KYC-verified data (such as your full legal name), please contact the adds96 support team with the relevant supporting documents.

7.3 Right to Erasure

You may request that adds96 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is not absolute: adds96 may be required to retain certain data to comply with legal obligations (such as anti-money laundering record-keeping requirements) even after an erasure request. Where erasure is not possible in full, adds96 will inform you of the categories of data that must be retained and the reason why.

7.4 Right to Restriction of Processing

You have the right to request that adds96 restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved, or where you have objected to processing based on legitimate interest and a determination is pending. During a restriction period, adds96 will continue to store your data but will not actively process it beyond what is strictly necessary.

7.5 Right to Data Portability

Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). Contact [email protected] to make a portability request.

7.6 Right to Withdraw Marketing Consent

If you have opted in to receive promotional communications from adds96, you may withdraw that consent at any time — either through your account notification settings or by contacting [email protected]. Withdrawal of marketing consent will not affect your ability to use the platform or the delivery of transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are necessary for the operation of your account.

8. Policy Updates & Contact

adds96 reviews and updates this Privacy Policy periodically to reflect changes in platform functionality, applicable law, or industry best practice. The effective date at the top of this document is updated each time a material change is made.

8.1 Notification of Changes

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used or the rights available to you — adds96 will notify registered players via their registered email address at least 14 days before the changes take effect. For minor or clarificatory amendments, the updated policy will be published on this page without direct notification, but the effective date will be updated to reflect the revision. Continued use of the adds96 platform following any revision constitutes your acceptance of the updated Privacy Policy.

8.2 Contact the adds96 Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which adds96 processes your personal data, please contact us using the details below. adds96 is committed to resolving all privacy-related enquiries promptly and fairly.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy enquiries: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

8.3 Children's Privacy

The adds96 platform is strictly for adults aged 18 and above. adds96 does not knowingly collect or process personal data from individuals under 18 years of age. If you believe that adds96 has inadvertently collected personal data from a person under 18, please contact [email protected] immediately and we will take prompt steps to delete that data and close the associated account.